Headline FeedsCRM Buyer Talkback
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Last week, SugarCRM made version 5.1 generally available. With its beta release earlier this year, the open source CRM provider broke new ground, providing innovations in business intelligence and an intriguing mobile app for the BlackBerry and the iPhone. Developers are particularly excited about the release's module builder enhancer and customization capabilities. Other interesting tidbits in the blogosphere: advice on how to measure call center performance, straight-shooting reviews of six Web-based apps, and an introduction to vendors.
Tracker is certainly an excellent feature. However, management does need to tread carefully when implementing a policy of tracking staff use of the system. For one thing, it can make staff feel they are working in a "big brother" environment. More importantly, though, management needs to carefully determine whether high use of the system is a result of a very efficient staff memeber, or merely one who has not been appropriately trained and clicks on a lot more pages than is necessary.
5.1 is being well received however. I work for a SugarCRM customisation company (http://www.theSugarRefinery.com) and we're getting very positive feedback from customers upgrading to this latest release.
5.1 is being well received however. I work for a SugarCRM customisation company (http://www.theSugarRefinery.com) and we're getting very positive feedback from customers upgrading to this latest release.
