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Plan for the Worst - A Data Backup Plan Could Save Your Business February 24, 2009 
As a former senior executive of Swiss Reinsurance, the world's largest reinsurer of life-health and property-casualty risks, Donna Childs was well versed in both the need and the practice of disaster data recovery. Her experience proved critical when she returned to the United States to start her own small business -- in the area subsequently designated "Zone 1" of the World Trade Center on Sept. 11, 2001.
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Hu, Gates Meet as Microsoft Strikes China Deals April 19, 2006 
Chinese President Hu Jintao met with Microsoft Chairman Bill Gates and toured the software giant's Redmond, Wash., headquarters Tuesday. The meeting comes shortly after Microsoft announced deals that will ensure its Windows operating system will be featured in millions of PCs sold in the world's largest country.
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Web Hosting Enters the 21st Century January 02, 2006 
Looking for a Web hosting service provider? All vendors are not created equal. A little consumer education goes a long way toward ensuring you get a host that offers the right combination of products and services -- and at the right price.
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Technical Change, Humiliation and Macintosh January 02, 2005 
A few years ago, the only IT system I wasn't responsible for at a multimillion-dollar company consisted of a SCO server with an ancient accounting application maintained by the remaining representative of the company that had originally sold it. At the time, I thought old Vitki (not his real name) was a fool. But an Apple-related incident over Christmas left me with more sympathy for him than I'd ever managed to feel before.
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Virginia Tech Soups Up Its Xserve G5 Supercomputer January 01, 2005 
As if being the fastest university supercomputer wasn't enough, Virginia Tech's Power Mac G5-based machine just got an upgrade. Dubbed System X, the supercomputer cluster has been ramped up to operate at 12.25 teraflops. "This new number is an increase of almost two teraflops over the original System X," said Hassan Aref, dean of Virginia Tech's College of Engineering.
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A New Era of Internet Threats Looms January 01, 2005 
Internet security firms are gearing up for an onslaught of new attacks that hackers will hurl at inboxes and Web sites. As the computer industry awaits the release of Service Pack 2 of Microsoft's Windows XP hackers are waiting too. They have spent the last 12 months mastering mobile attack techniques and an arsenal of devastating weapons.
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Computer Glitches and the Microsoft Windows Mentality December 31, 2004 
The English language is a great tool. It's expressive, powerful, inclusive, and evolves through the democratic and open-source processes of accepting change on the basis of common usage. Great, but you know what it doesn't have? Enough useable swear words. Think about it, you probably know eight to ten "emotional verbalizations" applicable to a complete and unmitigated, but easily prevented, disaster caused by human laziness or incompetence.
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Apple Is Up the Market Without a CPU December 31, 2004 
For the last three weeks I've been talking about the impact the new Sony, Toshiba and IBM cell processor is likely to have on Linux desktop and datacenter computing. The bottom line there is that this thing is fast, inexpensive and deeply reflective of very fundamental IBM ideas about how computing should be managed and delivered.
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Offshore Prices in Asia for Voice, E-Mail Services December 31, 2004 
Your most critical business decisions often come down to prices: how much to charge and how much to pay. Prices have been driven down in the South Asian call center industry in the last two years, thanks to a flood of new entrants into the industry, a glut of low-end capacity, and improvements in telecommunications services.
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The Risks of Value-Based Pricing December 31, 2004 
Think of this scenario: You're shopping for a new home and instead of guiding you into a single-digit fixed-rate mortgage, lenders try to persuade you that an adjustable mortgage indexed to your income makes more sense. Structuring mortgages like that makes no sense, and it's making less and less sense to purchase software that way.
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Trekking Seeks Better Place for All December 31, 2004 
Last weekend, hundreds of die-hard fans gathered at the Star Trek convention in Las Vegas to see the stars and mingle with other sci-fi-minded folks. Costumes and attitudes aptly demonstrated their commitment to the Star Trek philosophy, which has many similarities to American ideals.
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Africa Proving To Be Next Frontier for Free and Open Software December 26, 2004 
Desperately seeking their future, African countries that virtually no Western commercial software vendors have cared about in the past are turning to free and open software. They are doing so at a pace just quick enough to alarm some commercial software vendors, who fear the prospect of an entire continent dominated by free software in the future.
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Financial Controls for Small Businesses December 26, 2004 
If someone were to ask you, "What are the most important financial controls for a small business?" what would your answer be? This article looks at the minimum monitors that must be in place in order to protect and preserve the assets of a business. What you should aim to achieve is to have a system in place that will give warnings when your business is approaching pre-set financial limits that.
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Technology Can Help Cut Call Agent Churn December 26, 2004 
American businesses are struggling with retaining experienced customer service agents as demands and contacts increase along with higher expectations in the customer-driven economy. At the same time, the marching orders to the contact centers are to keep costs down, reduce call time, increase satisfaction rates and up-sell, that is, get customers to buy more profitable products and services.
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CarsDirect CTO Debra Domeyer on CRM December 25, 2004 
Debra Domeyer's career began with technology support for now former Senator Bob Dole and with supervising application development and secure communications for President Ronald Reagan's trips worldwide. After some time in vice presidential information technology stints in mortgage, publishing and energy services, Domeyer five years ago began work at CarsDirect.
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GPL Rules: Lessons from the Sandbox December 24, 2004 
Robert Fulghum's essay, "All I Really Needed to Know, I Learned in Kindergarten," teaches us that we can learn some valuable lessons from the sandbox: Share everything. Play fair. Don't hit people. Put things back where you found them. Clean up your own mess. Don't take things that aren't yours.
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