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Microsoft Dynamics Update Promises 'CRM Anywhere' February 06, 2012 
Microsoft has taken the wraps off of its forthcoming service update to Microsoft Dynamics CRM, which will be released in Q2 2012. The service update will build on Microsoft's rollouts last year in such areas as social CRM and mobile. "We are on the path to deliver a significant new set of capabilities," said Craig Dewar, director of Microsoft Dynamics CRM's product management group.
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No Rest for the E-tailer January 28, 2012 
Your online store did record sales this past holiday and you are a happy person at the start of the year. After a few days of rejoicing, it is time to get back to the grind and look at how you can move forward and take your online store to even greater heights. There are a few fallouts of the holiday season that you will need to manage, and then there are some initiatives that you should plan.
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It's Showtime for CRM January 23, 2012 
CSC and Infovisionix announced a new agreement at Retail's BIG Show 2012 in New York City. Under the agreement, Infovisionix's suite of retail reporting and analysis tools will be incorporated in CSC's Retail Enterprise Intelligence offering. The new capabilities will help retailers understand and improve key operational and customer performance metrics.
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IBM Aims to Whittle Big Data Down to Size October 27, 2011 
IBM debuted industry-specific data analytics tools for the healthcare and communication sectors at its Information on Demand conference. These packages are part of IBM's drive to help companies manage their information processes and data storage needs as efficiently as possible. For the communications analytics appliance, IBM is leveraging the technology it acquired through Netezza.
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Microsoft Adds Firepower to Dynamics CRM October 25, 2011
Microsoft is rolling out a service update for Microsoft Dynamics CRM Online for both the partner-hosted and on-premises deployments. The update includes its promised "Activity Feeds," as well as administrative enhancements and stepped-up disaster recovery practices. Microsoft has put Dynamics CRM on a rapid release schedule, said Brad Wilson, general manager of Microsoft Dynamics CRM.
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Predictive Analytics Digs Deeper Into CRM October 24, 2011 
Predixion Software has introduced Predixion Insight 2.0, the latest version of its collaborative predictive analytics solution. The new release includes enterprise collaboration features, interactive visualizations and automated workflow capabilities, as well as an on-premises version of its predictive analytics solution.
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CRM's Place in IT Spending Plans October 10, 2011 
Half of U.S. companies plan to invest more on IT resources in 2012 than in 2011. In fact, 10 percent of the companies recently surveyed were planning an increase of 10 percent or greater; only one out of 10 planned to decrease spending next year. "Our survey shows that companies view technology investments as a means to drive efficiencies and make existing employees more productive," said Nucleus Research VP Rebecca Wettemann.
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The BI Software Shopping Challenge October 04, 2011 
Even with a wide range of business intelligence solutions on the market, many don't fit the unique needs of most businesses. With tighter budgets, fewer technical resources and less time to spend on deploying and optimizing a business intelligence solution, just getting started with a BI solution evaluation can be a challenge.
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Workforce Management Gets Intelligence Boost September 26, 2011 
Customer interaction analytics specialist Nexidia has announced a new integration partnership with Teleopti, a provider of strategic workforce management solutions. The aim of the partnership is to enhance agent performance management by linking Nexidia's performance measuring applications with Teleopti's skills-based contact center agent forecasting and scheduling.
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Microsoft Dynamics CRM to Latch Onto the Social Train September 02, 2011
Shortly before Salesforce.com's Dreamforce conference kicked off this year, with its accompanying slew of new offers and products, Microsoft Dynamics CRM played a little offense: The company rolled out a "Cloud CRM for Less" offer, which grants $150 in cash per user seat to any customer that switches to its application. A minimum of 50 seats are required under the offer, for a maximum of 500 user seats.
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SAS Social Media Analytics Keeps an Album of Performance Snapshots August 26, 2011 
SAS is beefing up its SAS Social Media Analytics application with new features that give users a better handle on their social media effectiveness: improved tracking of past versus present performance, and benchmarks to assess competitors' performance. For example, the company's new social scorecard module lets managers view channel activity over a period time on such sites as Facebook, Twitter, YouTube and Flickr.
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InsideView Aims to Make Selling More Social August 05, 2011 
InsideView will be announcing several upgrades to its SaaS social sales and intelligence application in the coming weeks. Some of the changes, including social profile features, have already gone live. The company has been turning them on over the past month, as soon as they were developed, said Ralf VonSosen, vice president of marketing.
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CMOs, Analytics and the Great Revenue Chase August 01, 2011 
As companies head out into the brave new post-recession world, the top two goals for marketers are organic revenue growth and margin growth. To help achieve these objectives, marketing budgets grew by an average of 4 percent for 2011. The crucial question, then, is this: How do CMOs invest that marketing budget wisely to maximize gains?
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The Basic, No-Nonsense, Undisputed Truth About the Customer June 23, 2011 
Whether driven by lack of product differentiation, insufficient revenue growth, competitive pressures, or simply the need to improve the prospect/customer experience, companies are seeking to better understand their customers in order to more effectively acquire, retain and profitably monetize their business.
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The 3 Pillars of Revenue Performance Management June 08, 2011 
A couple of weeks ago, Marketo announced its research-based belief that its form of revenue performance management could help grow global GDP by $2.5 trillion by 2015. I love it when emerging companies talk about big plans this way. It reminds me of the young plumber who upon seeing Niagara Falls for the first time says, "I think I can fix it!"
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The Data Factor's Critical Impact on Sales Results May 17, 2011 
Sales have traditionally been considered an art, science or a mix of both for most practitioners and businesses. Aside the different views on each end of the spectrum; the truth is that Sales is a data-driven function. Performance of each sales rep and organization can be monitored, measured and assessed with data.
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