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Critical Issues
ICANN Leaves the Nest
October 01, 2009
The Web has now passed two important demarcation points in its lifespan: September marked the 40th anniversary of the invention of the interlinked computer-based communications networks we now call "the Internet," and on Wednesday the U.S. government watched as its remaining official authority over the non-profit group that governs Web addresses expired.
Dell Overhauls Boardroom Governance Under SEC Settlement
September 29, 2009
Dell said Monday it will beef up accounting and corporate governance rules as part of a settlement tied to an investigation into its past financial practices. Dell, the world's second largest PC maker behind HP, will also pay $1.75 million in legal fees, according to a settlement filed with the Securities and Exchange Commission.

Xerox Buys Its Way Into BPO With $6.4B ACS Deal
September 28, 2009
Xerox said Monday that it will buy Affiliated Computer Services for $6.4 billion in cash and stock. Best known for its copying and printing business, Xerox said the move answers a growing need to better link document management to the processes that produce them -- including finance, human resources, transaction processing and customer support.
The US' Perilous Path to Energy Enslavement
September 28, 2009
Hidden in the messaging at the Intel Developer Forum last week was a goal to dramatically lower U.S. electricity bills and save the country from becoming an energy slave to China by 2020. At the core of this is the view that the current Obama administration may be focused on the right things but in the wrong order.

Working Your Way to a Greener SMB
September 28, 2009
Big businesses often use big bucks to go green. Small businesses, on the other hand, haven't a dollar to spare even for a good cause like saving the environment. Shouldn't they just pass on the whole green scheme -- at least until the economy improves? Not necessarily.
The Shifting Call Center Paradigm
September 16, 2009
What is it about customer service that drove three major CRM companies to make announcements about their service products within days of each other last week? Oracle and Salesforce.com each announced new or completed development of functionality, and RightNow said it bought HiveLive, a social networking solution provider.

There's Gold in China's Green Tech Potential
September 10, 2009
China potentially could be a $500-billion-to-$1-trillion-a-year market for environmentally sustainable "green technologies," a group of businesses and experts said in a report Thursday that urges governments to ease the way for such initiatives. The report by the China Greentech Initiative pinpointed opportunities from 300 potential green technology options for China.
At Home in the Virtual Office
September 10, 2009
Today's volatile economy is pushing more companies to consider the merits of a virtual workplace for some or all of their employees. Often, however, the idea fails to go anywhere because neither managers nor their workers are sure how to get started. Also, attitudes among some old-school managers pose hurdles that block workers from pursuing virtual workplace opportunities.

Does Green Matter to You?
September 07, 2009
I'm at IFA as I write this, and in Europe, green clearly does matter. Here, they even have a viable Green Party, but in the U.S., I sometimes wonder whether we care. This was showcased in a presentation in which Sony ranked geographical areas in terms of the importance of green, and the U.S. came in last.
Keeping the Internet Dream Alive
September 05, 2009
Goofy videos weren't on the minds of Len Kleinrock and his team at UCLA when they began tests 40 years ago on what would become the Internet. Neither was social networking, for that matter, nor were most of the other easy-to-use applications that have drawn more than a billion people online.

When the Lawyers Come Knocking: Info Management and E-Discovery
August 31, 2009
Today, the discussion is on gaining control over information sprawl at enterprises. We'll take a look at the short-term and potentially massive savings from thwarting legal discovery fulfillment problems in advance by controlling information. And we'll examine how management life cycle approaches can bring long-term payoffs through better analytics and regulatory compliance.
The Difference Between Compliance and Security
August 26, 2009
With a seemingly endless supply of expert consultants and solutions on the market, many IT departments in critical infrastructure industries have made significant inroads in the past few years into becoming compliant, striking a balance between rigorous attention to regulatory chapter and verse, while still making time to support the critical projects and initiatives that keep the organization operating.

Successfully Navigating Cross-Border E-Discovery Disputes
August 19, 2009
Sun Microsystems CEO Scott McNealy summed up the American policy on the disclosure of corporate and personal information when he said, "You already have zero privacy -- get over it." Corporate America has widely accepted the erosion of data privacy and the fact that electronic data residing within an organization is no longer private.
The BPO Outlook: Mostly Cloudy With Patches of Sun
August 17, 2009
Five years ago, megadeals were all the rage in the business process outsourcing (BPO) world. Global players such as IBM, Accenture, ACS and CSC were racking up billion-dollar multiyear contracts, mainly for accounting, human resource and procurement functions. Now that's changing.

Target Dumps Amazon to Steer Its Own E-Commerce Course
August 07, 2009
Target is taking control of its e-commerce operations and striking out on its own. The discount retailer plans to build and manage its own platform for Target.com when its current contract with Amazon.com runs out in 2011. Target has outsourced its Web site's platform and fulfillment operations to Amazon for the last eight years.
It's a Big Bowl of Hot Alphabet Soup for Apple
August 05, 2009
On Monday, Google CEO Eric Schmidt stepped down from Apple's board of directors, just three months after vowing to stay on. However, that announcement was apparently not enough to satisfy federal regulators -- the Federal Trade Commission later reiterated that it would continue looking into the two companies' top-level ties.

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