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Dell Looks for Tech Services Gold With Perot Acquisition September 22, 2009 
Dell will spend $3.9 billion for the technology services company Perot Systems in an attempt to expand beyond the PC business and compete more aggressively with HP -- which recently bought another tech-services company founded by H. Ross Perot. Dell said Monday it will offer $30 per share in cash for Perot Systems -- a 68 percent premium over its closing price Friday.
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Apps.Gov to Bring Cloud Efficiencies to Federal Agencies September 16, 2009 
The federal government has launched Apps.Gov, an online app store for federal agencies and workers, in the hope of reducing the $75 billion a year it spends on IT. Chief Information Officer Vivek Kundra introduced the site Tuesday. The goal is for the federal government to leverage the efficiencies that cloud computing can deliver, Kundra said.
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The Government's Place in the Cloud August 20, 2009 
One of my predictions for 2009 was that many of the new Obama administration's initiatives would promote and accelerate the growth of Software as a Service and cloud computing. What I underestimated at that time was how quickly government itself would embrace SaaS and cloud computing to improve its own operations in today's tough economic climate.
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How to Use the Web to Track Government Goings-On March 03, 2009 
The expression, "Inside the Beltway" is often used in a pejorative sense -- as a vague insult referring to an amorphous group of politicians, policy wonks, nonprofits and think tanks. Given what's currently happening on Capitol Hill and Pennsylvania Ave., it's not just the usual political hacks who are interested in what is happening in D.C.
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Emergency Communications Systems: 5 Do's and 5 Don'ts November 18, 2008 
What mistakes will cause emergency communication systems to undergo excessive stress or possibly fail in a disaster, and what steps should be taken to improve performance? One of the biggest challenges for emergency communication centers is the wide range of situations that require responses.
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Transit CRM: Creative Ways to Get Citizens on Board November 14, 2008 
Saturday, Nov. 8, 6:15 p.m. I am meeting a friend at 7, and I'm later than I wanted to be getting to the Metro. Unfortunately, I'm a bit off my stride. I forgot to get dollar bills and now have to scrounge through my purse looking for enough loose change. It occurs to me how nice it would be if the Washington Metropolitan Area Transit Authority took debit cards.
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Siebel Suite Gets Major Overhaul November 12, 2008 
For the second time since its acquisition of Siebel, Oracle is rolling out a major upgrade of the iconic on-premise suite. Version 8.1.1 has rehabbed many of its features -- as well as lavished a great deal of attention on the loyalty functions. The company is also introducing Oracle CRM Gadgets for Sales -- five mini-applications that provide enterprise data and service leveraging Web 2.0 content.
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E-Government Climbs Another Rung on Satisfaction Ladder October 31, 2008 
The U.S. government is getting better at designing Web sites that are user-friendly and provide value, according to the latest American Customer Satisfaction Index, released by the University of Michigan and ForeSee Results. Satisfaction with federal Web sites improved 1.4 percent to 73.9 on ACSI's 100-point scale -- one of the highest scores in this category thus far.
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State Voting Info Web Sites Often Fail Constituents October 17, 2008 
It has been eight years since the 2000 presidential election revealed the many flaws that existed in the mechanics of U.S. voting systems. Despite that debacle, many states have not made even basic improvements to assist voters -- such as providing user-friendly Web sites that tell them how to register and where to go to vote.
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Signposts on the US Government's Trail of IT Failures October 03, 2008 
Railhead, a massive government IT project, is failing -- and it's not an isolated case. Large IT projects in agencies from the FBI to the Census Bureau spectacularly -- and, it seems, regularly -- crash and burn, much to taxpayers' disgust. It seems there are certain aspects of government culture that make IT failure more likely. It just may be that failure is built into the system.
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Sandra Day O'Connor Invites Kids to Play With Jurisprudence June 06, 2008 
Retired Supreme Court Justice Sandra Day O'Connor has a new day job: game developer. The former justice's latest pursuit came to light during her keynote address Wednesday at the Games for Change Conference held at Parsons The New School For Design in New York. Designed for seventh-, eighth- and ninth-graders, "Our Courts" will be an online interactive civic education project.
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Barack Obama: First CRM President? April 08, 2008 
Much ink has been spilled about what, exactly, has been the secret of Barack Obama's overwhelming success. There is no denying his charisma or the appeal of his message, but a behind-the-scenes look at how his political machine operates -- namely, how it empowers its people on the ground to operate -- is worth a look as well.
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Census 2010: Rock, Paper, Scissors April 07, 2008 
When the Census Bureau sends out its legions of employees to count American heads two years hence, the roughly 140,000 address canvassers and 580,000 enumerators won't be armed with custom-built handheld computers. Instead, Commerce Secretary Carlos Gutierrez told a House panel on Friday, the government agency will use a paper-based system.
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GAO Lambastes FCC for Lousy Complaint Response System March 14, 2008 
To say the Federal Communications Commission isn't responsive enough to citizen complaints about telemarketers or TV programs likely would be an understatement of monumental proportions, if a new study from the U.S. Government Accountability Office is accurate. On Thursday, the GAO issued a report that blasted the FCC for a lack of responsiveness to complaints.
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Citizen CRM: Treating Taxpayers Like Customers, Part 2 March 13, 2008 
Like their peers in the private sector, government agencies are under pressure to deliver services around the clock and in digital form. "Customers increasingly prefer to serve themselves whenever and by whatever means they wish," said Gina Pearson, director of the National Energy Information Center, U.S. Department of Energy's Energy Information Administration.
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Collaboration in Government IT, Part 2: Putting It in Place March 10, 2008 
Rapid and cheaper deployment and the enhanced information sharing and communications collaborative applications afford organizations are helping the technology catch on in government agencies just as in the private sector. Today's government agencies face growing pressure to improve efficiency, increase transparency and enhance constituent services," noted Oracle vice president Wayne Bobby.
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