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Steve Jobs Conquers the Decade - Now What? November 07, 2009 
Now that Fortune has named Apple CEO Steve Jobs CEO of the decade, where will he go from here? Throughout his career, Jobs has typically led the market, bringing out products that consumers didn't know they wanted until they saw them -- products like the iPhone and iPod touch, for instance. He will probably continue doing so, but in the future he may delegate more responsibilities.
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8 Habits of Successful Customer Feedback Managers November 05, 2009 
Customer relationships are damaged when companies hear too late about customer concerns or issues to do anything to repair them. Even worse, many crucial concerns aren't being heard by the right people at an organization. For example, are managers aware of which customers are unhappy? Did an employee treat a customer unfairly? What are the specific factors that caused a customer to leave?
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Maintaining Integrity and Security in a Data Migration November 04, 2009 
Data migrations these days have become a necessary evil in every IT environment. The rapid rate at which hardware and software becomes outdated, coupled with a need to save costs by taking old assets off the books as soon as possible, means that data migrations are something no one can avoid.
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Fortifying Your E-Tail Operation Against 'Friendly Fraud' November 03, 2009 
Fraud prevention, in its many layers and forms, is one of the most important services that can be provided to e-merchants. With each passing year, fraudsters become more experienced and new forms of fraud are developed. What is different in recent years is that we have been dealing with an economic recession.
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Making Micro-Payment Models Work Online November 02, 2009 
Forecasts for the magnitude of online micro-payments can whet the appetite of any profit-minded businessperson. However, cracking that code is more complicated than one thinks. There is little question as to whether sub-US$5 products can be sold in mass volume, but the lynchpin to opening the floodgates of micro-payments may very well be payment method.
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Keeping Your Secrets Safe in a World Gone Social October 28, 2009 
Social networking platforms allow both anonymous and open communications with the world, giving us a voice and a forum to share our thoughts publicly and privately. However, with the growing threat of identity theft and other cybercrimes, social networks also present a new set of risks.
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What's on the Wire? Choosing the Best Approach to Network Monitoring October 27, 2009 
There's no debate about the need for centralized network monitoring. The potential benefits are numerous, including improved end-use productivity, network performance, application performance and security and compliance. There are three main approaches to network monitoring: Simple Network Management Protocol, flow records and packet-based.
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Building ERP at the Speed of Web October 25, 2009 
I had the pleasure to recently sit down with Workday's cofounder and coCEO, Aneel Bhusri, who is responsible for the company's overall strategy and day-to-day operations. Bhusri, who also helped bring PeopleSoft to huge success, explains how Workday is raising the bar on employee life-cycle productivity by lowering IT costs through the SaaS model for full enterprise resource planning.
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The Asian E-Commerce Opportunity October 22, 2009 
For many in the West, Asia is viewed as a large monolithic geographic area with some slight differences among regions. However, a more-informed understanding is that there are several market segments, and an understanding of some of the key differences between segments is valuable to developing effective market strategies.
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Leveraging Social Media to Boost E-Commerce Holiday Sales October 21, 2009 
Word of mouth has long been a priceless asset to any business, and technology has expanded the playing field in a whole new way with mobile messaging and social media sites like Twitter, Facebook, YouTube and more. Every day, it seems hard to avoid the buzz about social media -- who's on it, what they're doing and what the latest trend is.
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Why It Pays to Second-Guess Your Technology Assumptions October 20, 2009 
As a resident of New Hampshire, I can tell you that the Old Man of the Mountain is a very tender topic for Granite Staters. If you've never heard of it, the Old Man is -- or rather was -- a natural rock formation that was the spitting image of an old man's face. It was carved out of granite on the slope of Mt. Cannon, and if you've never seen it you can check out what it looked like on the back of the N.H. state quarter.
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Is Your E-Commerce Operation Ready for the Cloud? October 19, 2009 
Cloud computing is perhaps the most talked-about shift in the technology industry today. The concept of running applications from the cloud is quickly evolving from a futuristic vision to a commercially viable alternative for mainstream business. A recent survey of global 2,000 companies revealed that 30 percent are already using cloud infrastructure to host their applications.
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CRM + BPM: Raising the Customer Experience Bar October 16, 2009 
For decades, organizations have been dealing with the challenges of driving more effective customer service. Traditional CRM solutions have focused on presenting consolidated customer information, but they still rely heavily on employees to resolve customer issues. This means that the customer's experience can vary greatly depending on the manual processes and efficiency of the staff at any given organization.
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E-Commerce in Europe: Diversity Without the Melting Pot October 15, 2009 
It is important to understand that Europe is not a melting pot like the U.S., where people of different cultures and religions blended together far from their native lands. Politically and culturally, Europe is diverse, but each country has a different history, religion, national language, culture and heritage to which it remains strongly attached.
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How to Fix VC Once and For All October 13, 2009 
The venture business needs an overhaul, and below is my low-burden / high-impact plan for change. Venture capital is a systemic risk to our innovative culture, to $200 billion in direct asset allocations and to $2.9 trillion in spawned revenues. Yet VC has produced less than 10 percent IRR for the last 10 years, promoting a fear/flight response by limited partners.
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Is the Internet Falling Apart? October 13, 2009 
How secure and dependable is the Internet? The Great Twitter Outage of 2009, which shocked the microblogging community and amused many other observers, called into question the reliability of Web-based communications and transaction capabilities that are easy to take for granted.
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