Headline Feeds|
Sharing the Load: The Co-Sourced IT Maintenance Operation March 27, 2009 
An October 2008 DLA Piper Technology Leaders Forecast survey talks about the impact of the financial and economic crisis within IT circles. Overall, the survey found that while industry leaders have a host of concerns, they are fundamentally optimistic about future opportunities within technology.
|
Acquiring Outsourcing Companies: Not for the Squeamish February 24, 2009 
Shrinking client pools, lack of access to credit and competition from offshore destinations are squeezing some business process outsourcing service providers in the United States. With declining revenues come cheaper valuations. This creates opportunities for other entrepreneurs seeking to expand their outsourcing business quickly through acquisitions.
|
|
How to Build a Small-Business Web Site, Part 5: Outsource or DIY? February 05, 2009 
Many small-business operators have been especially hard-hit when it comes to managing their IT resources -- including their Web sites. Those who want to keep up a professional front despite the recent economic woes might find they can do a lot more with less with some strategic outsourcing.
|
We're Hiring: Q&A With Alpine CEO Christopher Carrington February 05, 2009 
The home-agent contact center model has undergone a metamorphosis in the last few years. A few short years ago, it was the refuge of small companies that couldn't afford to outsource operations to typical brick-and-mortar contact centers, said Alpine CEO Christopher Carrington. However, larger companies are increasingly drawn to the model.
|
|
Getting Leaner and Meaner: Q&A With Patni CFO Surjeet Singh January 30, 2009 
As the recession deepens and spreads across the globe, people have been asking themselves variations of the same questions: Can my company survive the recession? Can my industry? My home town? Global outsourcers are no different. It might seem that this industry would have a degree of immunity from recessionary forces. However, outsourcing industry dynamics have changed since the last recession.
|
Satyam Chair Confesses Stunning Financial Fraud January 07, 2009 
India's IT outsourcing industry received a shock Wednesday with the news that Satyam Computer Services Chairman Ramalinga Raju had falsified corporate earnings and assets. Raju inflated the cash on the company's balance sheet by nearly $1 billion, overstated September 2008 quarterly revenues by 76 percent and profits by 97 percent.
|
|
Crowdsourcing the Creative Process December 26, 2008 
The traditional process for sourcing creative work contains significant risk for the buyer along with the potential for wonderful reward in the form of great design. The typical risks are threefold: first, finding and working with the right designer for your project; second, the inherent limitations in choosing design concepts; and third, the problem of committing to buy something you have not yet seen.
|
Social Media Outsourcing, Part 2: Weighing Risks and Rewards December 17, 2008 
Social media outsourcing will be the next big business opportunity for India after business process outsourcing and knowledge process outsourcing, contends Gaurav Mishra, Yahoo fellow in residence at Georgetown University's Institute for the Study of Diplomacy.
|
|
Social Media Outsourcing, Part 1: Choosing an Image Maker December 10, 2008 
The familiar social media paradigm of "Listen ... Learn ... Engage ... Earn" has a correlative imperative: "Publish or Perish," and enterprises probably need to find someone else to do the job for them. But be really careful about whom you select. I've covered the specifics of B2B digital media relations and social media marketing in previous articles.
|
Pakistan's Software Industry Celebrates Achievements November 05, 2008 
The Pakistan Software Houses Association recently handed out its peer awards for the Pakistan IT industry. The awards provide an industry snapshot at a time when Pakistan has become the third most popular global IT outsourcing destination on RentACoder, an outsourcing marketplace.
|
|
WAN Optimization: It's Not All About the Cost August 29, 2008 
Aberdeen's benchmark report, "Optimizing WAN for Application Acceleration," found that Best-in-Class organizations are 69 percent more likely to outsource optimization of their WANs to third parties as compared to Laggards. This research also reveals that these organizations realize that the effectiveness of different WAN optimization initiatives varies based on the types of applications being managed.
|
Home Sweet Call Center July 18, 2008 
Working from home has become an acceptable option for a wide range of professionals, including salespeople and lawyers. Until recently, this option, dubbed "homeshoring," was unpopular in the call center, although that perception has been changing. "Companies are becoming more comfortable in letting their customer service representatives work from home," noted IDC's Stephen Loynd.
|
|
A No-Brainer for SMBs July 11, 2008 
Small and medium-sized businesses are demanding the same level of quality and functionality for their IT Web infrastructure as larger enterprise IT organizations. Many SMB organizations are implementing their own application delivery optimization solutions; however, others prefer to outsource their application delivery optimization infrastructure to managed hosting providers.
|
ORM: Tracking Operations From Half a World Away, Part 2 June 23, 2008 
The global business process outsourcing market continues to strengthen relative to the more mature IT outsourcing market and is forecast to reach $450 billion by 2012, according to a June report from BPO analyst firm NelsonHall. Within this massive outsourcing market exists a relatively small $500 million niche market for outsourcing relationship management software tools from emerging players.
|
|
Smart Strategies for Compensating Telemarketing Service Providers June 19, 2008 
With a third of all lead generation budget dollars allocated to outsourced B2B teleservices providers, how do Best-in-Class organizations most effectively compensate their external vendors? Aberdeen survey respondents from more than 200 organizations provide rich detail regarding their preferences for how they prefer to model the fiscal relationship they build with their outsourced provider partner.
|
ORM: Tracking Operations From Half a World Away, Part 1 June 16, 2008 
Because outsourcing both creates and destroys, the multi-billion dollar global outsourcing industry has given rise to the field of outsourcing relationship management and a $500 million market for ORM software tools from niche players like Janeeva, Kelsar, Digital Fuel, Oblicore and RealTime Bookkeeping. ORM encompasses elements of organizational structure, IT infrastructure and management strategy.
|
See More Articles in Outsourcing Section >>
